Your Trusted Water Damage Experts for Accidents & Emergency services

24/7 Rapid Response. We handle Water Damage, Flood Damage and Disaster Cleanup, while making your insurance claim simple..

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Our Comprehensive Services

We answer emergency water damage service calls for a wide range of issues, from burst pipes and toilet overflows to water heater leaks and anything water damage related. Our team of experts provides professional care in both the restoration and the claims process.

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Emergency Water Extraction

Our certified technicians respond immediately to remove standing water and prevent further damage to your property. Learn about our process.

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Drying & Dehumidification

Using state-of-the-art equipment, we thoroughly dry and dehumidify your home to prevent mold growth and structural issues.

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Full Property Restoration

From damaged walls to flooring, we work alongside your contractor, keeping them up to date on the mitigation phase. We can also refer you to a general contractor to handle all necessary repairs.

Our 6-Step Restoration Process

We follow a proven process to ensure your property is restored efficiently and professionally, from the moment you call until the job is complete.

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1. Emergency Call

Our 24/7 team is ready to take your call and dispatch a crew immediately to your location.

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2. Assessment & Inspection

We perform a detailed inspection to assess the damage, identify the source, and create a comprehensive action plan.

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3. Water Removal

Using powerful pumps and vacuums, we quickly extract all standing water to prevent further damage and prepare the area for drying. We can work with your insurance claim.

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4. Drying & Dehumidifying

We use professional-grade air movers and dehumidifiers to thoroughly dry the structure and prevent mold growth.

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5. Cleaning & Sanitizing

All affected materials are cleaned and sanitized to ensure a safe, clean environment.

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6. Final Restoration

The final phase involves repairing and rebuilding affected materials. In this final phase, we'll work alongside your repair contractor or we can refer you to a qualified general contractor. We can help you plan this out during the mitigation process so they can be ready to start the repair phase.

AI-Powered Assistant

Emergency Checklist

In a stressful emergency, it's hard to remember what to do. Get an instant, step-by-step checklist to guide you through the immediate aftermath of water damage.

Serving the Entire Upstate of SC

A&E Restoration offers expert water damage services across the entire Upstate of South Carolina. With local teams strategically stationed in **Greenville, Spartanburg, Anderson, and surrounding areas** (Simpsonville, Mauldin, Greer, Easley, etc.), we ensure the fastest response times possible.

Local Expertise

Our technicians are familiar with the specific building codes and regulations of each community in the Upstate, ensuring your restoration project is handled correctly from start to finish. Contact us today to get started.

Rapid Response Times

With teams stationed strategically throughout the region, we are committed to arriving at your property in **60 minutes or less** to minimize damage and begin the restoration process immediately.

Navigating Insurance Claims Is Hard. We Make It Easy.

Dealing with water damage is stressful enough. We take the burden of the insurance process off your shoulders, helping you get the coverage you deserve.

1. Thorough Documentation

We provide your insurance adjuster with detailed reports, moisture readings, and thermal imaging evidence to support your claim from the start.

2. Direct Communication

We communicate directly with the adjuster to ensure all necessary information is provided and questions are answered promptly, saving you time and ensuring clear coordination.

3. Direct Billing

We can bill your insurance company directly for our services, so you don't have to worry about out-of-pocket expenses while your claim is being processed.

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Before & After Gallery

See the difference our expert restoration services can make. Your property can be restored to its original condition.

Before photo of a water-damaged kitchen with standing water, a collapsed ceiling, and soaked drywall. Before
After photo of the fully restored kitchen. The room is now clean with new flooring and a fixed ceiling. After
Before photo of a flooded basement filled with boxes, tools, and standing water on the concrete floor. Before
After photo of the restored basement. The room is clean, dry, and organized with a new ceiling and fresh walls. After
Before photo of a living room with extensive water stains and mold on the walls and ceiling from a burst pipe. Before
After photo of the same living room fully restored with fresh paint, clean walls, and no signs of water damage. After
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In Action

A two-person crew from A&E Restoration working on a water damage cleanup in a home.

Our dedicated crew at work.

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Fill out the form below and one of our experts will contact you shortly to discuss your water damage needs.

Our Blog: Water Damage Tips & Insights

Learn more about what to do in a water emergency, how to prevent future damage, and what to expect during the restoration process.

Team of professional restoration experts with gear

A&E Restoration: Why We Are Your Ideal Partner

Discover what sets us apart, from our professional team to our unique insider knowledge of the insurance claims process.

Water pipe with a small leak

5 Simple Ways to Prevent Water Damage

A little prevention goes a long way. Discover five easy steps homeowners can take to avoid costly water damage in their homes.

Navigating Your Water Damage Insurance Claim

Filing a claim can be confusing. This guide breaks down the process and explains how a professional can help you get the coverage you deserve.

A&E Restoration: Restoring Homes and Peace of Mind in Upstate SC

When a pipe bursts, a storm floods your home, or a leak goes unnoticed, the stress can be overwhelming. Beyond the immediate water damage, you're faced with the daunting task of cleanup, repair, and the even more complex process of dealing with insurance companies.

At A&E Restoration, we understand the burden you're under. We are more than just a restoration company; we are your local partner, dedicated to guiding you through every step of the process. We pride ourselves on providing not only expert **24/7 emergency water damage restoration** but also a unique advantage that sets us apart: a deep, firsthand knowledge of the insurance industry.

Professional Restoration, Around the Clock

Our team of **certified technicians** is ready to respond to your call at a moment's notice. The first 24 to 48 hours after a water incident are the most critical. Our rapid response ensures that we can begin the water extraction, drying, and dehumidification process immediately, preventing further damage and minimizing the risk of mold growth. We follow a proven, six-step process to ensure every job, from a minor leak to a major flood, is handled with precision and care.

The A&E Restoration Difference: We Speak Their Language

What truly sets us apart is our team's expertise in the claims process. We have **staff with deep, firsthand knowledge of the insurance industry**. This unique background gives us an unparalleled understanding of the claims process from the inside out. We know the industry jargon, the specific documentation required, and the common pitfalls that can delay or complicate a claim. This knowledge allows us to:

  • Expedite the Claims Process: We prepare and submit all necessary documentation in a way that insurance companies understand and can quickly approve, helping you get a faster resolution.
  • Maximize Your Coverage: We work tirelessly to ensure you receive the full benefits of your policy, advocating on your behalf to get you the best possible outcome.
  • Eliminate Guesswork: We guide you through every step, demystifying the process and answering your questions with confidence and clarity.

Our primary goal is to take the burden of insurance communication off your shoulders. We can bill your insurance company directly for our services, allowing you to focus on what matters most: your home and family. To learn more, visit our section on Navigating Insurance Claims. Contact us today for a **free consultation** and let us help you restore your home—and your peace of mind.

A Community-Focused Partner

Serving the entire Upstate of South Carolina, including Greenville, Spartanburg, and Anderson, we are a local business with a vested interest in our community's well-being. We believe in building trust through transparent communication and reliable service.

5 Simple Ways to Prevent Water Damage

Water damage can be a homeowner's worst nightmare, leading to costly repairs, structural issues, and even mold growth. But the good news is that many instances of water damage are preventable. By taking a few proactive steps, you can save yourself a significant amount of stress and money. Here are five simple ways to protect your home from water damage.

1. Inspect Your Hoses and Pipes

The average washing machine hose has a lifespan of about five years before it's at risk of bursting. Periodically check all hoses connected to your appliances, including dishwashers, refrigerators, and washing machines. Look for cracks, bulges, or leaks. Replace any hose that shows signs of wear and tear. It's also a good practice to inspect your visible plumbing pipes for any signs of corrosion or small leaks.

2. Maintain Your Gutters and Downspouts

Clogged gutters can cause water to overflow and pool around your home's foundation, leading to basement flooding or damage to your home's siding. Regularly clear out leaves and debris from your gutters and ensure your downspouts are directing water at least six feet away from your foundation. This is a simple task that can prevent major structural damage.

3. Monitor Your Water Pressure

High water pressure can put a strain on your pipes and appliance hoses, leading to leaks and ruptures. If you notice your water pressure is too high, consider installing a water pressure regulator. This device can help protect your entire plumbing system and extend the life of your appliances.

4. Check Your Sump Pump

If your home has a sump pump, it's your first line of defense against basement flooding. Test it before the rainy season to make sure it's working properly. Simply pour a bucket of water into the sump pit to ensure the pump turns on, removes the water, and then shuts off. Also, consider installing a battery backup for your pump in case of a power outage during a storm.

5. Seal Cracks in Your Foundation

Over time, small cracks can form in your home's foundation. While many are harmless, some can allow water to seep into your basement or crawl space. Regularly inspect your foundation, both inside and out, and use hydraulic cement or a sealant to fill any cracks you find. This small repair can prevent a big problem down the line.

Navigating Your Water Damage Insurance Claim

The moments following water damage can be chaotic and stressful. After you've secured your property and called for professional help, the next challenge is navigating the insurance claim. Dealing with adjusters, paperwork, and policy fine print can be overwhelming. This is where a restoration company like A&E Restoration can be your most valuable partner.

Understanding Your Policy

Your first step is to understand what your policy covers. Most standard homeowner's insurance policies cover sudden and accidental water damage, such as a burst pipe or a malfunctioning water heater. However, they typically do not cover damage from floods, a lack of maintenance, or groundwater seepage. Knowing your policy's specifics is key to a successful claim.

The Claim Process Made Simple

  1. Immediate Action: After a water incident, contact your insurance company and a professional restoration service like ours immediately. You can call us 24/7 for emergency service.
  2. Documentation is Key: We provide your adjuster with a detailed, professional report. Our documentation includes moisture readings, thermal imaging, and photos of all damaged areas. This comprehensive evidence is crucial for getting your claim approved.
  3. Direct Communication: We handle the communication with your insurance adjuster directly. Our team speaks their language and ensures all necessary information is provided in a timely manner.
  4. Direct Billing: Once the claim is approved, we can bill your insurance company directly. This allows you to focus on getting your life back to normal without the added financial stress of paying for services upfront and waiting for reimbursement.

At A&E Restoration, we work for you, not the insurance company. Our goal is to ensure you receive the maximum coverage you are entitled to under your policy and that your property is fully restored. We take the guesswork and stress out of the claims process, allowing you to focus on what matters most: your home and family.

What Our Customers Say

"When our basement flooded, A&E Restoration was on the scene within an hour. They handled everything with our insurance, and we were back to normal in no time. A true lifesaver!"

- Jane D., Simpsonville, SC

"The team at A&E was professional, compassionate, and incredibly efficient. The communication with our insurance company was seamless. I highly recommend their services."

- Michael R., Greenville, SC

"A&E Restoration helped us navigate a confusing claim process with our insurance company. Their expertise made a stressful situation so much easier to manage. Thank you!"

- Sarah B., Mauldin, SC

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